Please note that our delivery timeframes are based on working days only, and do not include weekends or Bank Holidays. We aim to dispatch all orders within 48 hours. Once your order has dispatched you'll receive a shipping confirmation email with a l

<p id="isPasted" style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that our delivery timeframes are based on working days only, and do not include weekends or Bank Holidays<p id="isPasted" style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We aim to dispatch all orders within 48 hours.&#xA0;<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your order has dispatched you&apos;ll receive a shipping confirmation email with a live tracking link included.<hr> United KingdomUK, Guernsey, Isle of Man, JerseyGREAT NEWS!You are now able to order with next day UK delivery up to 7pm the evening before.&#xA0;Happy Shopping!- Royal Mail Express Shipping (1 day est.) - order before 7pm for next day delivery.&#xA0; - For orders under &#xA3;100: &#xA3;5.95 GBP&#xA0; - For orders &#xA3;100 and up: Free- Standard Shipping (2-3 days est.) - orders placed upto 7pm will be shipped the next day.&#xA0; - For orders under &#xA3;50: &#xA3;3.25 GBP&#xA0; - For orders &#xA3;50 and up: Free <hr> European Union (EU)Norway, Switzerland- Express Shipping (3-5 days est.): &#xA3;17.00 GBP- Standard Tracked Delivery (10-14 days est.)&#xA0; - For orders under &#xA3;50: &#xA3;4.95 GBP&#xA0; - For orders &#xA3;50 and up: Free Belgium, Denmark, France, Germany, Ireland, Netherlands- Standard Shipping (3-5 days)&#xA0; - For orders under &#xA3;50: &#xA3;4.95 GBP&#xA0; - For orders &#xA3;50 and up: Free Austria, Czechia, Hungary, Italy, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden- Standard Shipping (4-7 days)&#xA0; - For orders under &#xA3;50: &#xA3;4.95 GBP&#xA0; - For orders &#xA3;50 and up: Free Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Latvia, Malta- Standard Shipping (7-9 days)&#xA0; - For orders under &#xA3;50: &#xA3;4.95 GBP&#xA0; - For orders &#xA3;50 and up: Free <hr> Middle EastKuwait, Saudi Arabia, United Arab Emirates, Bahrain, Oman - International Shipping - DHL Express (3-7 days est.): &#xA3;22.00 GBP<style type="text/css" id="isPasted">
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</style>Please note: Free shipping is not available for orders delivered to the Middle East. <hr> Rest of the WorldInternational- Standard Tracked Delivery (7-14 days est.)&#xA0; - For orders under &#xA3;50: &#xA3;4.95 GBP&#xA0; - For orders &#xA3;50 and up: Free Australia, India, Philippines, New Zealand, Thailand, Qatar, Hong Kong SAR- International Shipping - DHL Express (3-7 days est.)&#xA0; - 0g&#x2013;400g: &#xA3;22.00 GBP&#xA0; - 400g&#x2013;900g: &#xA3;27.00 GBP&#xA0; - 900g&#x2013;1400g: &#xA3;30.00 GBP&#xA0; - 1400g&#x2013;2500g: &#xA3;32.00 GBP- Standard Tracked Delivery (7-14 days est.)&#xA0; - For orders under &#xA3;50: &#xA3;4.95 GBP&#xA0; - For orders &#xA3;50 and up: Free Mexico- Standard Shipping (2-3 days est.)&#xA0; - For orders under &#xA3;50: &#xA3;4.95 GBP&#xA0; - For orders &#xA3;50 and up: Free <hr><p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p id="isPasted" style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">EU CUSTOMERS: Duties &amp; Tax are prepaid (DDP) and included at checkout for orders under &#xA3;120. Orders above &#xA3;120 may be subject to additional duties or taxes. If you are contacted by your local customs office and asked to pay any fees please <a href="mailto:hello@drsambunting.com" style="box-sizing: border-box; background-color: transparent; font-family: inherit; touch-action: manipulation; color: rgb(118, 118, 118); text-decoration: none;">contact us</a>.<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">INTERNATIONAL CUSTOMERS:&#xA0;If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. All estimated delivery times could be delayed by customs entry procedures.<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">USA CUSTOMERS: Shop Dr Sam&apos;s on our <a href="https://us.drsambunting.com/" style="box-sizing: border-box; background-color: transparent; font-family: inherit; touch-action: manipulation; color: rgb(118, 118, 118); text-decoration: none;">USA store here</a>!<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 16px; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You&#x2019;ll see the total cost of your order during checkout. Your payment method will be charged in Pound sterling (GBP) according to those charges. See information below on tax and duty charges that may or may not be applied to your order upon delivery.

Shipping Information and Delivery Timeframes

How long until my order ships?. Please note that our delivery timeframes are based on working days only and do not include weekends or Bank Holidays. We aim to dispatch all orders within 48 working hours, this can be longer during peak times. Once yo

<h1 id="isPasted">Our most frequently asked questions, all in one place.</h1>How long until my order ships?Please note that our delivery timeframes are based on working days only and do not include weekends or Bank Holidays.We aim to dispatch all orders within 48 working hours, this can be longer during peak times.Once your order has been dispatched, you&apos;ll receive a shipping confirmation email with a live tracking link included. I haven&apos;t received any confirmation, but I have been charged for this order.&#xA0;Please ensure you check your junk mail, and add us to your safe senders list so you can receive future communications from us. Please note if any typos are in your email address you will not receive the confirmation email. Please get in touch with your name, delivery address and date of purchase and we&apos;ll be able to find your order.&#xA0; I&apos;m having problems with the trackingFor UK orders, tracking can sometimes take up to 24 hours to get going once a package leaves us.&#xA0;For international deliveries, we recommend checking your tracking number on your country&#x2019;s local postal service for additional information. The interface may vary depending on the courier, however, as an example, this is how it would look:<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2025012812-86f29e17-b1e2-4b57-883c-46a8695cfdcd-screenshot%202025-01-28%20at%2012.49.08.png" style="width: 479px;" class="fr-fic fr-dib fr-fil">&#xA0;If your tracking number has not been updated in the last 72&#xA0;working hours (three working days), or has not been updated at all since the order was placed, email <a data-fr-linked="true" href="mailto:hello@drsambunting.com">hello@drsambunting.com</a> for assistance.&#xA0; I did not receive my order, what can I do?If your item is marked as delivered on tracking, but you haven&apos;t received it, please get in touch confirming the below:- Your delivery address.&#xA0;-Your order number- That another member of your household has not signed for the delivery on your behalf.&#xA0;- That a neighbour has not signed for the delivery on your behalf.&#xA0;- You have checked any safe places that your parcel may have been left.&#xA0; I have entered the incorrect delivery address.&#xA0;For security reasons, shipping carriers have strict policies and shipping rules in place to protect customers&apos; data. Due to this, we are unable to edit a delivery address once an order has been fulfilled.&#xA0;Note: Please be aware that Dr. Sam&#x2019;s cannot be responsible for orders sent to an incorrect delivery address provided by the customer.I won&apos;t be home for my delivery.&#xA0;You can update your delivery preferences on your tracking link. In case of a failed delivery attempt, the carrier may attempt redelivery. Please note that if the courier is unable to deliver your order, this will be returned to us. add courier My order was returned to senderWhen an order is returned to us, we are unable to re-send the order and a refund will be processed. You will need to re-order using your preferred shipping details.&#xA0; Wrong / Missing Item&#xA0;If your order is missing an item, or if you received an incorrect item; please get in touch with an image of your parcel and the item(s) received as per the example below. Also send us a picture of your parcel with the shipping label clearly visible (including any signs of re-packing or damage to the box).&#xA0;<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2025012815-521ba28d-f304-4508-8d45-3eaee09b2c73-screenshot_2023-11-27_at_15.49.28-a5f6fa9c-580b-4fd6-aa5a-2ebd25d9968e.png" style="width: 300px;" class="fr-fic fr-dii">&#xA0;<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2025012815-607d6a0c-d69c-4744-a323-a39706d27f67-screenshot_2023-11-27_at_16.00.17-807edc47-9063-4374-8191-c10262b9495a.png" style="width: 300px;" class="fr-fic fr-dii"> Will I be liable for duties and taxes when my order arrives?European Union orders will not incur any tax or duty charges upon delivery. Duties &amp; Tax are prepaid (DDP) and included at checkout. If you are contacted by your local customs office and asked to pay any fees please contact us.For non-EU orders, tax and duty are not included in the purchase price and may or may not be charged depending on your local customs regulations. Please visit your local post or customs site for accurate information. These are entirely the responsibility of the customer and we are not responsible for delays or issues in your shipment clearing customs. I still need help with Shipping &amp; DeliveryGet in touch with us at <a href="mailto:hello@drsambunting.com">hello@drsambunting.com</a> with your order number, and your query, and we&apos;ll be able to&#xA0;

Shipping & Delivery FAQ's

We’re offering free Standard Shipping worldwide from Wednesday 30th April until Monday 5th May at 11:59PM 2025. No code needed – it’s applied automatically at checkout. Offer applies to Standard Shipping only. Express and premium shipping options are

We&#x2019;re offering free Standard Shipping worldwide from Wednesday 30th April until Monday 5th May at 11:59PM 2025.<ul data-start="241" data-end="439"><li data-start="241" data-end="301">No code needed &#x2013; it&#x2019;s applied automatically at checkout.</li><li data-start="302" data-end="350">Offer applies to Standard Shipping only.</li><li data-start="351" data-end="409">Express and premium shipping options are excluded.</li><li data-start="410" data-end="439">Usual delivery times apply.</li></ul>

Do you offer free shipping?

Our Customer Support Team is available Monday to Friday, 9am to 5pm (GMT). We are away for the May Bank Holiday and will reply as soon as possible once we return. We aim to respond within 48 working hours, though delays may occur if your message was sent during the holiday.

Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

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