Our Customer Support Team is available Monday to Friday, 9am to 5pm (GMT). We are away for the May Bank Holiday and will reply as soon as possible once we return. We aim to respond within 48 working hours, though delays may occur if your message was sent during the holiday.

Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

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Dr Sam's

<p><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">So we can get your order to you as soon as possible, once your order has been placed, we start processing this right away.&#xA0;</span></p><p><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once your order has been processed we cannot amend the shipping address, so please double-check your order and delivery details are correct before submitting your order.&#xA0;</span><span style="font-size: 16px; color: rgb(0, 0, 0);"><br></span><span style="font-size: 16px; color: rgb(0, 0, 0);"><br></span><span data-offset-key="5l7oe-0-0"><span data-text="true" style="font-size: 16px; color: rgb(0, 0, 0);">We recommend amending your address information in your account and selecting this as your default address for future orders.</span></span></p><div data-block="true" data-editor="d30tt" data-offset-key="1uj85-0-0"><div data-offset-key="1uj85-0-0"><span data-offset-key="1uj85-0-0" style="font-size: 16px; color: rgb(0, 0, 0);"><br data-text="true"></span></div></div><div data-block="true" data-editor="d30tt" data-offset-key="ekgv1-0-0"><div data-offset-key="ekgv1-0-0"><span data-offset-key="ekgv1-0-0"><span data-text="true" style="font-size: 16px; color: rgb(0, 0, 0);">We would advise completely deleting any old or incorrect address details from your Dr Sam account before placing a new order.</span></span></div></div><div data-block="true" data-editor="d30tt" data-offset-key="748kl-0-0"><div data-offset-key="748kl-0-0"><span data-offset-key="748kl-0-0" style="font-size: 16px; color: rgb(0, 0, 0);"><br data-text="true"></span></div></div><div data-block="true" data-editor="d30tt" data-offset-key="f43jm-0-0"><div data-offset-key="f43jm-0-0"><span data-offset-key="f43jm-0-0"><span data-text="true" style="font-size: 16px; color: rgb(0, 0, 0);">If you have any active subscriptions, please verify that the correct delivery address is update here also.</span></span><span style="color: rgb(0, 0, 0);"><br></span><br></div><p><span data-offset-key="f43jm-0-0"><span data-text="true" style="font-size: 16px; color: rgb(0, 0, 0);">Address updates made on your account are not automatically carried across to your subscriptions, (as some people buy subscriptions for friends and family members with different addresses), so these must be managed separately. </span></span><span data-offset-key="f43jm-0-0"><span data-text="true" style="font-size: 16px; color: rgb(0, 0, 0);">If you hold multiple subscriptions, please note that the address must be updated on each individual subscription. </span></span></p><p><span style="font-size: 16px;"><br></span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><strong>Dr Sam&#x2019;s will not be responsible for orders sent to the incorrect delivery address provided by the customer.&#xA0;</strong></span></p></div>

So we can get your order to you as soon as possible, once your order has been placed, we start processing this right away. Once your order has been processed we cannot amend the shipping address, so please double-check your order and delivery details

How can I edit my shipping address?

Shipping & Delivery

Bundle & Save 10%

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Promotions & Offers

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My Account

Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and Refunds

Returns & Refunds

Shipping Information and Delivery Timeframes

Shipping & Delivery FAQ's

Will I be liable for duties and taxes when my order arrives?

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Flawless Rewards FAQs

What is Dr Sam's Rewards Programme and Who Can Join?

How to Redeem, Use, and View Your Dr Sam's Rewards Points

Referrals

I can't access or view my Rewards in my account

Is there a limit to the number of points I can earn?

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Can I use my points during checkout?

What are Dr Sam's Rewards?

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Do you offer discounts on first time orders / How to Redeem My Welcome Gift

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Free Shipping and Auto-Replenish Flawless365

I have an Auto-Replenish set up but cannot log in to my account?

Flawless365: What It Is, and Its Perks

Flawless365 (Auto-Replenish) Subscriptions

How can I best protect my skin in direct sunlight?

Will using Dr Sam's sunscreen decrease my Vitamin D levels?

What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

I need further assistance with sunscreen?

Sun Safety & Sunscreen

Is Dr Sam's cruelty free?

Where can I buy Dr Sam's?

Do Dr Sam's products contain SLS, Parabens and Phthalates?

Are Dr Sam's products suitable for teens?

Are Dr Sam's products safe to use during pregnancy or while breastfeeding?

Are Dr Sam's products suitable for men?

Do Dr Sam's products contain fragrances?

Are Dr Sam's products suitable for acne-prone skin?

Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

How do I know which Dr Sam's products are right for me?

What factor is Dr Sam's SPF?

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Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

2024 Pricing Updates

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Dr Sam’s Approved Stockist

Our Products

Who is Dr Sam?

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Careers at Dr Sam's

About Dr Sam

Can I Modify or Cancel My Order After It's Been Placed?

Can I Change the Delivery Address After Placing My Order?

What to do if my order is faulty?

What to do if I received the wrong order?

Terms & Conditions for Free Samples

Order Issues

What forms of payments do you accept?

Applying Discount Codes

Do you offer gift cards, and how can  buy one?

Klarna FAQs

Payment

Orders & Payment

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How can I edit my shipping address?Updated 22 days ago