Our Customer Support Team is available Monday to Friday, 9am to 5pm (GMT). We are away for the May Bank Holiday and will reply as soon as possible once we return. We aim to respond within 48 working hours, though delays may occur if your message was sent during the holiday.

Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

Continue Shopping

Dr Sam's

<p id="isPasted" style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that our delivery timeframes are based on working days only, and do not include weekends or Bank Holidays.&#xA0;<p id="isPasted" style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We aim to dispatch all orders within 48 hours.&#xA0;<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your order has been dispatched you&apos;ll receive a shipping confirmation email with a live tracking link included. Shipping costs are displayed at checkout. Our current free delivery threshold is advertised on our website and may change at any time - if your order qualifies for free delivery, this will be applied automatically at checkout.<hr><h2 id="international-customers">International Customers</h2>Unless explicitly stated, customs charges and taxes may apply that you will need to pay directly. All estimated delivery times could be delayed by customs entry procedures.<hr>Select your country from the drop-down menu on the home page. You&#x2019;ll see the total cost of your order during checkout. Your payment method will be charged in Pound sterling (GBP) or USD ($) according to those charges.&#xA0;

Please note that our delivery timeframes are based on working days only, and do not include weekends or Bank Holidays. We aim to dispatch all orders within 48 hours. Once your order has been dispatched you'll receive a shipping confirmation email wit

Shipping Information and Delivery Timeframes

Shipping & Delivery

Can I Modify or Cancel My Order After It's Been Placed?

Can I Change the Delivery Address After Placing My Order?

What to do if my order is faulty?

What to do if I received the wrong order?

Terms & Conditions for Free Samples

Order Issues

What forms of payments do you accept?

Applying Discount Codes

Do you offer gift cards, and how can  buy one?

Klarna FAQs

Payment

Orders & Payment

Build Your Routine. Be Rewarded.

Is there a welcome gift or discount for first-time orders?

Bundle & Save 10% / Build Your Perfect Gift

Promotions & Offers

Flawless365 Auto-Replenish FAQs

Flawless365: What It Is, and Its Perks

How can I change my Auto-Replenish Frequency & Shipping Date?

How to skip my next Flawless365 order?

How often should I set my products to Auto-Replenish?

How do I add a product to my Flawless365 Auto-Replenish Subscription?

How to pause or cancel my Flawless365 Auto-Replenishment?

Free Shipping and Auto-Replenish Flawless365

I have an Auto-Replenish set up but cannot log in to my account?

Flawless365 (Auto-Replenish) Subscriptions

What is Dr Sam's Rewards Programme?

Flawless Rewards FAQs

How to Redeem Your Loyalty Points

How to Refer a Friend

I can't access or view my Rewards in my account

Flawless Rewards

How Do I Subscribe to Dr Sam's Emails?

How Can I Reset My Password?

How Can I Unsubscribe From Dr Sam's emails?

US Legacy Accounts

My Account

Shipping & Delivery FAQs

Will I be liable for duties and taxes when my order arrives?

I need further assistance with shipping & delivery

I'm having problems with the tracking

What countries does Dr Sam's ship to?

How long until my order ships?

I did not receive my order, what can I do?

How can I edit my shipping address?

Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and Refunds

Returns & Refunds

How can I best protect my skin in direct sunlight?

Will using Dr Sam's sunscreen decrease my Vitamin D levels?

What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

I need further assistance with sunscreen?

Sun Safety & Sunscreen

Is Dr Sam's cruelty free?

Do Dr Sam's products contain SLS, Parabens and Phthalates?

Are Dr Sam's products suitable for teens?

Are Dr Sam's products safe to use during pregnancy or while breastfeeding?

Are Dr Sam's products suitable for men?

Do Dr Sam's products contain fragrances?

Are Dr Sam's products suitable for acne-prone skin?

Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

How do I know which Dr Sam's products are right for me?

What factor is Dr Sam's SPF?

When is the next product launching?

How do I know when my products expire?

Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

I need further assistance with Dr Sam's products

Dr Sam’s Approved Stockist

Our Products

Who is Dr Sam?

Can I book an appointment to see Dr Sam?

How can I keep up to date with Dr Sam?

Careers at Dr Sam's

About Dr Sam

Azelaic Acid 101: How To Use It & What Are The Benefits?

How to Tackle Closed Comedones + Texture - Avoid These Mis

5 Biggest Mistakes When Treating Rosacea

Why I Created Flawless Moisturiser Intense

Which is the right retinoid for me? Retinol, retinaldehyde or HPR?

Retinoids and the Lips

The Best Order to Apply Your Skincare Products for Effective Results

The 10 Best Foods For Glowing, Healthy Skin

Reviewing Viral Barrier Repair Creams - How To Choose The Right One At Any Budget

Shipping Information and Delivery TimeframesUpdated 11 hours ago

International Customers