Our Customer Support Team is available Monday to Friday, 9am to 5pm (GMT). We are away for the May Bank Holiday and will reply as soon as possible once we return. We aim to respond within 48 working hours, though delays may occur if your message was sent during the holiday.

Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

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Dr Sam's

<p id="isPasted" style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Sorry about that! Tracking can sometimes take up to 24 hours to get going once a package leaves us.<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For international deliveries, we recommend checking your tracking number on your local postal service tracking for additional information. If your tracking hasn&apos;t updated for a few days, please bear in mind that&#xA0;shipping information is updated at various checkpoints as your parcel travels through the delivery service network, and a gap in updates doesn&apos;t mean your package is lost, it&apos;s just not reach the next scanning checkpoint yet. If you have not received a tracking link, or it&apos;s not working at all, please email us at hello@drsambunting.com for assistance.&#xA0;<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your item is marked as delivered on the tracking but you haven&apos;t received it, please contact us ASAP and within 24 hours of the update.

Sorry about that! Tracking can sometimes take up to 24 hours to get going once a package leaves us. For international deliveries, we recommend checking your tracking number on your local postal service tracking for additional information. If your tra

I'm having problems with the tracking

Shipping & Delivery

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Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and Refunds

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How to Redeem, Use, and View Your Dr Sam's Rewards Points

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Flawless365: What It Is, and Its Perks

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Is Dr Sam's cruelty free?

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Do Dr Sam's products contain SLS, Parabens and Phthalates?

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Are Dr Sam's products only suitable for acne-prone skin?

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About Dr Sam

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I'm having problems with the trackingUpdated 17 days ago