Please note that our delivery timeframes are based on working days only, and do not include weekends or Bank Holidays. We aim to dispatch all orders within 48 hours. Once your order has dispatched you'll receive a shipping confirmation email with a l

<p id="isPasted" style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that our delivery timeframes are based on working days only, and do not include weekends or Bank Holidays<p id="isPasted" style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We aim to dispatch all orders within 48 hours.&#xA0;<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your order has dispatched you&apos;ll receive a shipping confirmation email with a live tracking link included.<hr> United KingdomUK, Guernsey, Isle of Man, JerseyGREAT NEWS!You are now able to order with next day UK delivery up to 7pm the evening before.&#xA0;Happy Shopping!- Royal Mail Express Shipping (1 day est.) - order before 7pm for next day delivery.&#xA0; - For orders under &#xA3;100: &#xA3;5.95 GBP&#xA0; - For orders &#xA3;100 and up: Free- Standard Shipping (2-3 days est.) - orders placed upto 7pm will be shipped the next day.&#xA0; - For orders under &#xA3;50: &#xA3;3.25 GBP&#xA0; - For orders &#xA3;50 and up: Free <hr> European Union (EU)Norway, Switzerland- Express Shipping (3-5 days est.): &#xA3;17.00 GBP- Standard Tracked Delivery (10-14 days est.)&#xA0; - For orders under &#xA3;50: &#xA3;4.95 GBP&#xA0; - For orders &#xA3;50 and up: Free Belgium, Denmark, France, Germany, Ireland, Netherlands- Standard Shipping (3-5 days)&#xA0; - For orders under &#xA3;50: &#xA3;4.95 GBP&#xA0; - For orders &#xA3;50 and up: Free Austria, Czechia, Hungary, Italy, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden- Standard Shipping (4-7 days)&#xA0; - For orders under &#xA3;50: &#xA3;4.95 GBP&#xA0; - For orders &#xA3;50 and up: Free Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Latvia, Malta- Standard Shipping (7-9 days)&#xA0; - For orders under &#xA3;50: &#xA3;4.95 GBP&#xA0; - For orders &#xA3;50 and up: Free <hr> Middle EastKuwait, Saudi Arabia, United Arab Emirates, Bahrain, Oman - International Shipping - DHL Express (3-7 days est.): &#xA3;22.00 GBP<style type="text/css" id="isPasted">
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 15.0px '.SF NS'; color: #0e0e0e} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px '.SF NS'; color: #0e0e0e; min-height: 17.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px '.SF NS'; color: #0e0e0e} p.p4 {margin: 0.0px 0.0px 0.0px 13.0px; text-indent: -13.0px; font: 14.0px '.SF NS'; color: #0e0e0e} span.Apple-tab-span {white-space:pre}
</style>Please note: Free shipping is not available for orders delivered to the Middle East. <hr> Rest of the WorldInternational- Standard Tracked Delivery (7-14 days est.)&#xA0; - For orders under &#xA3;50: &#xA3;4.95 GBP&#xA0; - For orders &#xA3;50 and up: Free Australia, India, Philippines, New Zealand, Thailand, Qatar, Hong Kong SAR- International Shipping - DHL Express (3-7 days est.)&#xA0; - 0g&#x2013;400g: &#xA3;22.00 GBP&#xA0; - 400g&#x2013;900g: &#xA3;27.00 GBP&#xA0; - 900g&#x2013;1400g: &#xA3;30.00 GBP&#xA0; - 1400g&#x2013;2500g: &#xA3;32.00 GBP- Standard Tracked Delivery (7-14 days est.)&#xA0; - For orders under &#xA3;50: &#xA3;4.95 GBP&#xA0; - For orders &#xA3;50 and up: Free Mexico- Standard Shipping (2-3 days est.)&#xA0; - For orders under &#xA3;50: &#xA3;4.95 GBP&#xA0; - For orders &#xA3;50 and up: Free <hr><p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p id="isPasted" style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">EU CUSTOMERS: Duties &amp; Tax are prepaid (DDP) and included at checkout for orders under &#xA3;120. Orders above &#xA3;120 may be subject to additional duties or taxes. If you are contacted by your local customs office and asked to pay any fees please <a href="mailto:hello@drsambunting.com" style="box-sizing: border-box; background-color: transparent; font-family: inherit; touch-action: manipulation; color: rgb(118, 118, 118); text-decoration: none;">contact us</a>.<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">INTERNATIONAL CUSTOMERS:&#xA0;If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. All estimated delivery times could be delayed by customs entry procedures.<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">USA CUSTOMERS: Shop Dr Sam&apos;s on our <a href="https://us.drsambunting.com/" style="box-sizing: border-box; background-color: transparent; font-family: inherit; touch-action: manipulation; color: rgb(118, 118, 118); text-decoration: none;">USA store here</a>!<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 16px; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You&#x2019;ll see the total cost of your order during checkout. Your payment method will be charged in Pound sterling (GBP) according to those charges. See information below on tax and duty charges that may or may not be applied to your order upon delivery.

Shipping Information and Delivery Timeframes

How long until my order ships?. Please note that our delivery timeframes are based on working days only and do not include weekends or Bank Holidays. We aim to dispatch all orders within 48 working hours, this can be longer during peak times. Once yo

<h1 id="isPasted">Our most frequently asked questions, all in one place.</h1>How long until my order ships?Please note that our delivery timeframes are based on working days only and do not include weekends or Bank Holidays.We aim to dispatch all orders within 48 working hours, this can be longer during peak times.Once your order has been dispatched, you&apos;ll receive a shipping confirmation email with a live tracking link included. I haven&apos;t received any confirmation, but I have been charged for this order.&#xA0;Please ensure you check your junk mail, and add us to your safe senders list so you can receive future communications from us. Please note if any typos are in your email address you will not receive the confirmation email. Please get in touch with your name, delivery address and date of purchase and we&apos;ll be able to find your order.&#xA0; I&apos;m having problems with the trackingFor UK orders, tracking can sometimes take up to 24 hours to get going once a package leaves us.&#xA0;For international deliveries, we recommend checking your tracking number on your country&#x2019;s local postal service for additional information. The interface may vary depending on the courier, however, as an example, this is how it would look:<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2025012812-86f29e17-b1e2-4b57-883c-46a8695cfdcd-screenshot%202025-01-28%20at%2012.49.08.png" style="width: 479px;" class="fr-fic fr-dib fr-fil">&#xA0;If your tracking number has not been updated in the last 72&#xA0;working hours (three working days), or has not been updated at all since the order was placed, email <a data-fr-linked="true" href="mailto:hello@drsambunting.com">hello@drsambunting.com</a> for assistance.&#xA0; I did not receive my order, what can I do?If your item is marked as delivered on tracking, but you haven&apos;t received it, please get in touch confirming the below:- Your delivery address.&#xA0;-Your order number- That another member of your household has not signed for the delivery on your behalf.&#xA0;- That a neighbour has not signed for the delivery on your behalf.&#xA0;- You have checked any safe places that your parcel may have been left.&#xA0; I have entered the incorrect delivery address.&#xA0;For security reasons, shipping carriers have strict policies and shipping rules in place to protect customers&apos; data. Due to this, we are unable to edit a delivery address once an order has been fulfilled.&#xA0;Note: Please be aware that Dr. Sam&#x2019;s cannot be responsible for orders sent to an incorrect delivery address provided by the customer.I won&apos;t be home for my delivery.&#xA0;You can update your delivery preferences on your tracking link. In case of a failed delivery attempt, the carrier may attempt redelivery. Please note that if the courier is unable to deliver your order, this will be returned to us. add courier My order was returned to senderWhen an order is returned to us, we are unable to re-send the order and a refund will be processed. You will need to re-order using your preferred shipping details.&#xA0; Wrong / Missing Item&#xA0;If your order is missing an item, or if you received an incorrect item; please get in touch with an image of your parcel and the item(s) received as per the example below. Also send us a picture of your parcel with the shipping label clearly visible (including any signs of re-packing or damage to the box).&#xA0;<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2025012815-521ba28d-f304-4508-8d45-3eaee09b2c73-screenshot_2023-11-27_at_15.49.28-a5f6fa9c-580b-4fd6-aa5a-2ebd25d9968e.png" style="width: 300px;" class="fr-fic fr-dii">&#xA0;<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2025012815-607d6a0c-d69c-4744-a323-a39706d27f67-screenshot_2023-11-27_at_16.00.17-807edc47-9063-4374-8191-c10262b9495a.png" style="width: 300px;" class="fr-fic fr-dii"> Will I be liable for duties and taxes when my order arrives?European Union orders will not incur any tax or duty charges upon delivery. Duties &amp; Tax are prepaid (DDP) and included at checkout. If you are contacted by your local customs office and asked to pay any fees please contact us.For non-EU orders, tax and duty are not included in the purchase price and may or may not be charged depending on your local customs regulations. Please visit your local post or customs site for accurate information. These are entirely the responsibility of the customer and we are not responsible for delays or issues in your shipment clearing customs. I still need help with Shipping &amp; DeliveryGet in touch with us at <a href="mailto:hello@drsambunting.com">hello@drsambunting.com</a> with your order number, and your query, and we&apos;ll be able to&#xA0;

Shipping & Delivery FAQ's

Our Customer Support Team is available Monday to Friday, 9am to 5pm (GMT). We are away for the Easter Bank Holiday and will reply as soon as possible once we return. We aim to respond within 48 working hours, though delays may occur if your message was sent during the holiday.

Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

Continue Shopping

Dr Sam's

Shipping & Delivery

Your Guide to Our Easter Bank Holiday Promotion

Bundle & Save 10%

Promotions & Offers

How Do I Subscribe to Dr Sam's Emails?

How Can I Reset My Password?

How Can I Unsubscribe From Dr Sam's emails?

My Account

Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and Refunds

Returns & Refunds

Flawless Rewards FAQs

What is Dr Sam's Rewards Programme and Who Can Join?

How to Redeem, Use, and View Your Dr Sam's Rewards Points

Referrals

I can't access or view my Rewards in my account

Do you offer discounts on first time orders / How to Redeem My Welcome Gift

Flawless Rewards FAQs copy

Flawless Rewards

Flawless365 Auto-Replenish FAQs

How can I change my Auto-Replenish Frequency & Shipping Date?

How to skip my next Flawless365 order?

How often should I set my products to Auto-Replenish?

How do I add a product to my Flawless365 Auto-Replenish Subscription?

How to pause or cancel my Flawless365 Auto-Replenishment?

Free Shipping and Auto-Replenish Flawless365

I have an Auto-Replenish set up but cannot log in to my account?

Flawless365: What It Is, and Its Perks

Flawless365 (Auto-Replenish) Subscriptions

How can I best protect my skin in direct sunlight?

Will using Dr Sam's sunscreen decrease my Vitamin D levels?

What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

I need further assistance with sunscreen?

Sun Safety & Sunscreen

Is Dr Sam's cruelty free?

Where can I buy Dr Sam's?

Do Dr Sam's products contain SLS, Parabens and Phthalates?

Are Dr Sam's products suitable for teens?

Are Dr Sam's products safe to use during pregnancy or while breastfeeding?

Are Dr Sam's products suitable for men?

Do Dr Sam's products contain fragrances?

Are Dr Sam's products suitable for acne-prone skin?

Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

How do I know which Dr Sam's products are right for me?

What factor is Dr Sam's SPF?

When is the next product launching?

How do I know when my products expire?

Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

2024 Pricing Updates

I need further assistance with Dr Sam's products

Dr Sam’s Approved Stockist

Our Products

Who is Dr Sam?

Can I book an appointment to see Dr Sam?

How can I keep up to date with Dr Sam?

Careers at Dr Sam's

About Dr Sam

Can I Modify or Cancel My Order After It's Been Placed?

Can I Change the Delivery Address After Placing My Order?

What to do if my order is faulty?

What to do if I received the wrong order?

Terms & Conditions for Free Samples

Order Issues

What forms of payments do you accept?

Applying Discount Codes

Do you offer gift cards, and how can  buy one?

Klarna FAQs

Payment

Orders & Payment

Azelaic Acid 101: How To Use It & What Are The Benefits?

How to Tackle Closed Comedones + Texture - Avoid These Mis

5 Biggest Mistakes When Treating Rosacea

Why I Created Flawless Moisturiser Intense

Which is the right retinoid for me? Retinol, retinaldehyde or HPR?

Retinoids and the Lips

The Best Order to Apply Your Skincare Products for Effective Results

The 10 Best Foods For Glowing, Healthy Skin

Reviewing Viral Barrier Repair Creams - How To Choose The Right One At Any Budget