Please note that our delivery timeframes are based on working days only, and do not include weekends or Bank Holidays. We aim to dispatch all orders within 48 hours. Once your order has been dispatched you'll receive a shipping confirmation email wit

<p id="isPasted" style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that our delivery timeframes are based on working days only, and do not include weekends or Bank Holidays.&#xA0;<p id="isPasted" style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We aim to dispatch all orders within 48 hours.&#xA0;<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your order has been dispatched you&apos;ll receive a shipping confirmation email with a live tracking link included. Shipping costs are displayed at checkout. Our current free delivery threshold is advertised on our website and may change at any time - if your order qualifies for free delivery, this will be applied automatically at checkout.<hr><h2 id="international-customers">International Customers</h2>Unless explicitly stated, customs charges and taxes may apply that you will need to pay directly. All estimated delivery times could be delayed by customs entry procedures.<hr>Select your country from the drop-down menu on the home page. You&#x2019;ll see the total cost of your order during checkout. Your payment method will be charged in Pound sterling (GBP) or USD ($) according to those charges.&#xA0;

Shipping Information and Delivery Timeframes

How long until my order ships?. Please note that our delivery timeframes are based on working days only and do not include weekends or Bank Holidays. We aim to dispatch all orders within 48 working hours, this can be longer during peak times. Once yo

<h1 id="isPasted">Our most frequently asked questions, all in one place. </h1>How long until my order ships?Please note that our delivery timeframes are based on working days only and do not include weekends or Bank Holidays.We aim to dispatch all orders within 48 working hours, this can be longer during peak times.Once your order has been dispatched, you&apos;ll receive a shipping confirmation email with a live tracking link included. I haven&apos;t received any confirmation, but I have been charged for this orderPlease ensure you check your junk mail, and add us to your safe senders list so you can receive future communications from us. Please note if any typos are in your email address you will not receive the confirmation email. Please get in touch with your name, delivery address and date of purchase and we&apos;ll be able to find your order.&#xA0; I&apos;m having problems with the trackingFor UK orders, tracking can sometimes take up to 24 hours to get going once a package leaves us.For international deliveries, we recommend checking your tracking number on your country&#x2019;s local postal service for additional information. The interface may vary depending on the courier, however, as an example, this is how it would look:<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2025012812-86f29e17-b1e2-4b57-883c-46a8695cfdcd-screenshot%202025-01-28%20at%2012.49.08.png" style="width: 479px;" class="fr-fic fr-dib fr-fil">&#xA0;If your tracking number has not been updated in the last 72&#xA0;working hours (three working days), or has not been updated at all since the order was placed, email <a data-fr-linked="true" href="mailto:hello@drsambunting.com">hello@drsambunting.com</a> for assistance.&#xA0; I did not receive my order, what can I do?If your item is marked as delivered on tracking, but you haven&apos;t received it, please get in touch confirming the below:- Your delivery address-Your order number- That another member of your household has not signed for the delivery on your behalf- That a neighbour has not signed for the delivery on your behalf- You have checked any safe places that your parcel may have been left I have entered the incorrect delivery addressFor security reasons, shipping carriers have strict policies and shipping rules in place to protect customers&apos; data. Due to this, we are unable to edit a delivery address once an order has been fulfilled.&#xA0;Note: Please be aware that Dr. Sam&#x2019;s cannot be responsible for orders sent to an incorrect delivery address provided by the customer, so please double-check your address is correct before submitting your order.&#xA0; I won&apos;t be home for my deliveryYou can update your delivery preferences on your tracking link. In case of a failed delivery attempt, the carrier may attempt redelivery. Please note that if the courier is unable to deliver your order, this will usually be held at the depot for collection by yourself for a set period, then returned to us if uncollected during that timeframe (usually 10-14 days).&#xA0; My order was returned to senderWhen an order is returned to us, we are unable to re-send the order and a refund will be processed. You will need to re-order using your preferred shipping details.&#xA0; Wrong / Missing Item&#xA0;If your order is missing an item, or if you received an incorrect item; please get in touch with an image of your parcel and the item(s) received as per the example below. Also send us a picture of your parcel with the shipping label clearly visible (including any signs of re-packing or damage to the box).&#xA0;<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2025012815-521ba28d-f304-4508-8d45-3eaee09b2c73-screenshot_2023-11-27_at_15.49.28-a5f6fa9c-580b-4fd6-aa5a-2ebd25d9968e.png" style="width: 300px;" class="fr-fic fr-dii">&#xA0;<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2025012815-607d6a0c-d69c-4744-a323-a39706d27f67-screenshot_2023-11-27_at_16.00.17-807edc47-9063-4374-8191-c10262b9495a.png" style="width: 300px;" class="fr-fic fr-dii"> Will I be liable for duties and taxes when my order arrives?<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted">Please check our article which you can find <a href="https://drsams.gorgias.help/en-US/will-i-be-liable-for-duties-and-taxes-when-my-order-arrives-311962" target="_blank" rel="noopener noreferrer">here</a>. I still need help with Shipping &amp; DeliveryGet in touch with us at <a href="mailto:hello@drsambunting.com">hello@drsambunting.com</a> with your order number, and your query, and we&apos;ll be able to&#xA0;

Shipping & Delivery FAQs

European Union - No. You will not be asked to pay any additional duties, taxes or customs charges when your order is delivered. All applicable duties and taxes are prepaid (Delivered Duties Paid - DDP) and are included in the total you pay at checkou

European Union&#xA0;- No. You will not be asked to pay any additional duties, taxes or customs charges when your order is delivered.All applicable duties and taxes are prepaid (Delivered Duties Paid - DDP) and are included in the total you pay at checkout. This includes any charges arising from the recent changes to EU import regulations that came into effect on 1st July 2026. If you are contacted by your local customs office or delivery carrier and asked to pay any fees before delivery, please contact our Customer Support team and we&apos;ll resolve it for you.USA - We ship DDP (Delivered Duties Paid) so all additional duties and taxes are already included in the price you pay at checkout.ROW (Rest of World) - tax and duty are not included in the purchase price and may or may not be charged depending on your local customs regulations. Please visit your local post or customs site for accurate information. These are entirely the responsibility of the customer and we are not responsible for delays or issues in your shipment clearing customs.

Will I be liable for duties and taxes when my order arrives?

Please email us at hello@drsambunting.com and we’ll do our best to assist you.

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please email us at&#xA0;<strong style="box-sizing: border-box; font-weight: bolder; color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="mailto:hello@drsambunting.com" style="box-sizing: border-box; background-color: transparent; font-family: inherit; touch-action: manipulation; color: rgb(118, 118, 118); text-decoration: none;">hello@drsambunting.com</a><span style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and we&#x2019;ll do our best to assist you.

I need further assistance with shipping & delivery

Sorry about that! Tracking can sometimes take up to 24 hours to get going once a package leaves us. For international deliveries, we recommend checking your tracking number on your local postal service tracking for additional information. If your tra

<p id="isPasted" style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Sorry about that! Tracking can sometimes take up to 24 hours to get going once a package leaves us.<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For international deliveries, we recommend checking your tracking number on your local postal service tracking for additional information. If your tracking hasn&apos;t updated for a few days, please bear in mind that&#xA0;shipping information is updated at various checkpoints as your parcel travels through the delivery service network, and a gap in updates doesn&apos;t mean your package is lost, it&apos;s just not reach the next scanning checkpoint yet. If you have not received a tracking link, or it&apos;s not working at all, please email us at hello@drsambunting.com for assistance.&#xA0;<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your item is marked as delivered on the tracking but you haven&apos;t received it, please contact us ASAP and within 24 hours of the update.

I'm having problems with the tracking

International Shipping Destinations. Dr Sam's ships globally to a wide range of destinations, including:. ⚠️ We are currently unable to ship to the following countries: San Marino, Mayotte, Thailand, Malaysia, Palestinian territories, Russia, The Ukr

What countries does Dr Sam's ship to?

Please note that our delivery timeframes are based on working days only and do not include weekends or Bank Holidays. We aim to dispatch all orders within 48 hours. Once your order has been dispatched, you'll receive a shipping confirmation email wit

Please note that our delivery timeframes are based on working days only and do not include weekends or Bank Holidays.We aim to dispatch all orders within 48 hours.Once your order has been dispatched, you&apos;ll receive a shipping confirmation email with a live tracking link included. If you&apos;ve not received a confirmation email this is usually due to a spelling error when you entered your email address, please reach out to <a href="mailto:hello@drsambunting.com">hello@drsambunting.com</a> with your full name, address and the correct email address and we can investigate and resolve this for you.&#xA0;

How long until my order ships?

Please check your tracking for the Proof of Delivery image, your Safeplace and around your property in case the courier has left your parcel out of sight for security reasons and check with family members and neighbours who may have taken it in on yo

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please check your tracking for the Proof of Delivery image, your Safeplace and around your property in case the courier has left your parcel out of sight for security reasons and check with family members and neighbours who may have taken it in on your behalf. If you still haven&apos;t located your parcel, email us at&#xA0;<strong style="box-sizing: border-box; font-weight: bolder; color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="mailto:hello@drsambunting.com" style="box-sizing: border-box; background-color: transparent; font-family: inherit; touch-action: manipulation; color: rgb(118, 118, 118); text-decoration: none;">hello@drsambunting.com</a><span style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and we&#x2019;ll do our best to assist you.

I did not receive my order, what can I do?

So we can get your order to you as soon as possible, once your order has been placed, we start processing this right away. Once your order has been processed we cannot amend the shipping address, so please double-check your order and delivery details

So we can get your order to you as soon as possible, once your order has been placed, we start processing this right away.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once your order has been processed we cannot amend the shipping address, so please double-check your order and delivery details are correct before submitting your order.&#xA0; We recommend amending your address information in your account and selecting this as your default address for future orders.<div data-block="true" data-editor="d30tt" data-offset-key="ekgv1-0-0"><div data-offset-key="ekgv1-0-0">We would advise completely deleting any old or incorrect address details from your Dr Sam account before placing a new order.</div></div><div data-block="true" data-editor="d30tt" data-offset-key="748kl-0-0"><div data-offset-key="748kl-0-0"> </div></div><div data-block="true" data-editor="d30tt" data-offset-key="f43jm-0-0"><div data-offset-key="f43jm-0-0">If you have any active subscriptions, please verify that the correct delivery address is update here also. </div>Address updates made on your account are not automatically carried across to your subscriptions, (as some people buy subscriptions for friends and family members with different addresses), so these must be managed separately. If you hold multiple subscriptions, please note that the address must be updated on each individual subscription. <span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Dr Sam&#x2019;s will not be responsible for orders sent to the incorrect delivery address provided by the customer.&#xA0;</div>

How can I edit my shipping address?

Our Customer Support Team is available Monday to Friday, 9am to 5pm (GMT). We are away for the May Bank Holiday and will reply as soon as possible once we return. We aim to respond within 48 working hours, though delays may occur if your message was sent during the holiday.

Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

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Dr Sam's

Shipping & Delivery

Can I Modify or Cancel My Order After It's Been Placed?

Can I Change the Delivery Address After Placing My Order?

What to do if my order is faulty?

What to do if I received the wrong order?

Terms & Conditions for Free Samples

Order Issues

What forms of payments do you accept?

Applying Discount Codes

Do you offer gift cards, and how can  buy one?

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Orders & Payment

Build Your Routine. Be Rewarded.

Is there a welcome gift or discount for first-time orders?

Bundle & Save 10% / Build Your Perfect Gift

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Flawless365 Auto-Replenish FAQs

Flawless365: What It Is, and Its Perks

How can I change my Auto-Replenish Frequency & Shipping Date?

How to skip my next Flawless365 order?

How often should I set my products to Auto-Replenish?

How do I add a product to my Flawless365 Auto-Replenish Subscription?

How to pause or cancel my Flawless365 Auto-Replenishment?

Free Shipping and Auto-Replenish Flawless365

I have an Auto-Replenish set up but cannot log in to my account?

Flawless365 (Auto-Replenish) Subscriptions

What is Dr Sam's Rewards Programme?

Flawless Rewards FAQs

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Flawless Rewards

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How Can I Unsubscribe From Dr Sam's emails?

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My Account

Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and Refunds

Returns & Refunds

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Will using Dr Sam's sunscreen decrease my Vitamin D levels?

What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

I need further assistance with sunscreen?

Sun Safety & Sunscreen

Is Dr Sam's cruelty free?

Do Dr Sam's products contain SLS, Parabens and Phthalates?

Are Dr Sam's products suitable for teens?

Are Dr Sam's products safe to use during pregnancy or while breastfeeding?

Are Dr Sam's products suitable for men?

Do Dr Sam's products contain fragrances?

Are Dr Sam's products suitable for acne-prone skin?

Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

How do I know which Dr Sam's products are right for me?

What factor is Dr Sam's SPF?

When is the next product launching?

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Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

I need further assistance with Dr Sam's products

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Our Products

Who is Dr Sam?

Can I book an appointment to see Dr Sam?

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Careers at Dr Sam's

About Dr Sam

Azelaic Acid 101: How To Use It & What Are The Benefits?

How to Tackle Closed Comedones + Texture - Avoid These Mis

5 Biggest Mistakes When Treating Rosacea

Why I Created Flawless Moisturiser Intense

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