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Shipping & Delivery

What countries does Dr Sam's ship to?

International Shipping Destinations. USA CUSTOMERS: Shop Dr Sam's on our USA store here!. For inquiries regarding international shipping or specific delivery destinations not listed above, please do not hesitate to reach out to our dedicated customer

How much does shipping cost?

United Kingdom:. We offer two shipping speeds:. For Express Shipping, orders must be placed by 1pm Monday - Friday to be dispatched on the same day. We ship to Mainland UK, plus the Highlands and Islands, Isle of Man, and Channel Islands. We also shi

How long does UK standard delivery take?

We aim to dispatch all orders within 48 hours. With standard UK shipping you order should arrive within 2-3 business days. Once your order has dispatched you'll receive a shipping confirmation email with a live tracking link included.

How long until my order ships?

We aim to dispatch all orders within 48 hours. We will notify you via email if there’s any unexpected issue that might affect this. Once your order has dispatched you'll receive a shipping confirmation email with a live tracking link included.

Will I be liable for duties and taxes when my order arrives?

European Union orders will not incur any tax or duty charges upon delivery. Duties & Tax are prepaid (DDP) and included at checkout. If you are contacted by your local customs office and asked to pay any fees please contact us. For non-EU orders, tax

How can I edit my shipping address?

So we can get your order to you as soon as possible, once your order has been placed, we start processing this right away. If your order is shipping to an incorrect address, please email [email protected] ASAP. We have a very short window of opp

I'm having problems with the tracking

Sorry about that! For UK orders, tracking can sometimes take up to 24 hours to get going once a package leaves us. For international deliveries, we recommend checking your tracking number on your country’s postal service tracking for additional infor

I did not receive my order, what can I do?

Please email us at [email protected] and we’ll do our best to assist you.

I need further assistance with shipping & delivery

Please email us at [email protected] and we’ll do our best to assist you.