What is Flawless365?
Flawless365 is our Auto-Replenishment service. The secret to great skin is a consistent and effective routine. Sign up today and never run out! Click to learn more about Flawless365.
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Flawless365 (Auto-Replenish)
What are the perks of Flawless365?
We want to reward skincare consistency!. Products ordered through our Flawless365 will automatically receive up to 20% off*. You'll also accrue Loyalty Points to redeem on free products, shipping discounts and more!. Plus, you'll have full control ov
How to create an account?
To manage your subscriptions, you need to have a Dr Sam’s account.NOTE: We don’t automatically create an account for you when you place an order. Please follow the below instructions to create your Dr Sam’s account.1. Go to our account page. You can
How do I pause or cancel my Flawless365 Auto-Replenishment?
You can pause or cancel your subscription from your account after 3 payment cycles. Once signed in please click on Subscription here you should be able to see your all upcoming orders. Click Manage Subscription and select the product that you wish to
How to set up an Auto-Replenishment?
To start your Auto-Replenishment, simply visit any Dr Sam’s product page and:1. Choose “Auto-Replenish with Flawless365”2. Choose the frequency you want to receive your delivery, for example 4 weeks.3. Click on “Add To Bag” You can then review your o
How to make changes to your Flawless365 Auto-Replenishment?
You can manage all aspects related to your upcoming delivery in the 'Subscriptions' section of the Account area.To access this, click on 'Subscriptions'Open the subscription you want to manage by clicking on 'Manage Subscription'. Here you can manage
Your account overview
Once you've signed into your Dr Sam’s account you will be able to perform all actions related to your account.Subscriptions – manage your existing subscriptionsDelivery Schedule - view you upcoming deliveriesPurchase history – view your previous orde
How do I add a new product to my Flawless365 Auto-Replenish?
Log into your account, head to your subscription page and select "add new product". Do not place a new order with an Auto-Replenish product as it will open a separate account for you instead of adding onto your existing one.
How does the Auto-Replenish payment work?
When it's time for your next Auto-Replenish order, the payment will be charged automatically through your chosen payment method. Once the payment has gone through, the package will be dispatched. It can take a couple of days between the payment and w
How can I change my Auto-Replenish frequency?
You can make changes to your Auto-Replenishment from your account. Once signed in please click on Subscription in your account you should be able to see your all upcoming orders and make any required changes.
How to postpone my next order?
You can postpone the next order from your account. Once signed in please click on Subscription here you should be able to see your all upcoming orders - click on the order that you wish to postpone and select order date.
I have an Auto-Replenish set up but cannot log in to my account?
It seems that your account hasn't been activated yet. Please go to our log in page and click register. When registering your account please use the email address that you used to sign up to your subscription.
Free Shipping and Auto-Replenish
Free delivery applies if the total of your Flawless 365 rewards is over £50/$50 and is scheduled for the same delivery cycle
Can I use my Flawless Rewards Points against a Flawless365 subscription?
Unfortunately, Flawless Rewards points can only been redeemed against full priced stand-alone product orders and not subscriptions. As a reminder, with Flawless 365 subscriptions you benefit from up to 20% off your products.
I need further assistance with my Flawless365 Auto-Replenish.
Please email us at [email protected] and we’ll do our best to assist you.