Can I make changes to items in my order or cancel it after placing it?. Unfortunately, once an order has been placed, we are unable to amend any items within it. Our warehouse operates with quick processing times to ensure your orders are shipped pro

Can I make changes to items in my order or cancel it after placing it?Unfortunately, once an order has been placed, we are unable to amend any items within it. Our warehouse operates with quick processing times to ensure your orders are shipped promptly. Is there a window for canceling orders?Yes, there is a 10-minute window for cancellation. Simply follow the &apos;View Order Status&apos; link in your order confirmation email immediately after placing your order. If you see the option to &apos;Cancel,&apos; you&apos;re within the cancellation window. However, if this option doesn&apos;t appear, your order has likely entered the processing stage and can no longer be canceled. What about Subscription (Flawless 365 Auto Replenish) orders?Because subscription orders undergo automated processing, it&apos;s not possible to cancel shipments. If you wish to skip an upcoming order, please ensure to do so at least 48 hours before your next processing due date. Keep an eye on your email for notifications regarding upcoming shipments, including checking your junk/spam folders. Adding our email to your contacts can help ensure you receive these notifications safely. Can I cancel an order after it has entered the processing stage or has been dispatched?Unfortunately, once orders enter the processing stage or are dispatched, they cannot be canceled. In such cases, returns would be necessary. We appreciate your understanding in this matter.

Can I Modify or Cancel My Order After It's Been Placed?

Please ensure all address information is accurate before completing your order. What if I need to change the delivery address before my order is dispatched?. If your order has not yet been dispatched, please follow the instructions provided here to c

Please ensure all address information is accurate before completing your order. What if I need to change the delivery address before my order is dispatched?If your order has not yet been dispatched, please follow the instructions provided <a class="fr-strong" href="https://drsams.gorgias.help/en-US/can-i-modify-or-cancel-my-order-after-its-been-placed-312007" rel="noopener noreferrer" target="_blank">here</a> to cancel your order as soon as possible.&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You can then proceed to place a new order with the correct delivery address. Is it possible to change the delivery address after my order has been dispatched?Unfortunately, once your order has been dispatched, we are unable to make or request any amendments to the shipping address due to the strict policies and rules set by shipping carriers for security reasons. What can I do if my order is being shipped to an incorrect address?1. Contact the Carrier via your tracking link:&#xA0;If the delivery has not yet been attempted, you may be able to contact the shipping carrier directly through your tracking link and request a delivery address change. Please note that this option is subject to the carrier&apos;s policies and may not always be possible.2. Arrange for Redelivery:&#xA0;If there is a failed delivery attempt, you can usually communicate with the carrier via your tracking link to arrange for redelivery at a suitable time and place. What happens if my package is returned to sender due to an unsuccessful delivery attempt?If the delivery is unsuccessful and the package is returned to us, we will gladly process your resolution once we receive the package back at our facility. Note: Please be aware that Dr. Sam&#x2019;s will not be responsible for orders sent to an incorrect delivery address provided by the customer.

Can I Change the Delivery Address After Placing My Order?

Please email us at hello@drsambunting.com and the team will assist you.

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please email us at&#xA0;<strong style="box-sizing: border-box; font-weight: bolder; color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="mailto:hello@drsambunting.com" style="box-sizing: border-box; background-color: transparent; font-family: inherit; touch-action: manipulation; color: rgb(118, 118, 118); text-decoration: none;">hello@drsambunting.com</a><span style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and the team will assist you.

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Availability of Free Samples with Purchases. We are pleased to offer free samples with any one-time purchase made on our website. Please note that this offer is not available for subscription orders. Selection of Samples. Important Information on Sam

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Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

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