Order Issues

Payment

Our Customer Support Team is available Monday to Friday, 9am to 5pm (GMT). We are away for the May Bank Holiday and will reply as soon as possible once we return. We aim to respond within 48 working hours, though delays may occur if your message was sent during the holiday.

Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

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Dr Sam's

Orders & Payment

Is there a welcome gift or discount for first-time orders?

Bundle & Save 10%

Promotions & Offers

How Do I Subscribe to Dr Sam's Emails?

How Can I Reset My Password?

How Can I Unsubscribe From Dr Sam's emails?

US Legacy Accounts

My Account

Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and Refunds

Returns & Refunds

Shipping Information and Delivery Timeframes

Shipping & Delivery FAQ's

Will I be liable for duties and taxes when my order arrives?

I need further assistance with shipping & delivery

I'm having problems with the tracking

How long until my order ships?

I did not receive my order, what can I do?

How can I edit my shipping address?

What countries does Dr Sam's ship to?

Shipping & Delivery

Flawless Rewards FAQs

What is Dr Sam's Rewards Programme and Who Can Join?

How to Redeem, Use, and View Your Dr Sam's Rewards Points

Referrals

I can't access or view my Rewards in my account

Is there a limit to the number of points I can earn?

When does my reward code expire?

Why did my account balance go down?

I completed an activity but didn't earn points!

What happens if a friend I refer cancels or returns their order?

Can I use my points during checkout?

What are Dr Sam's Rewards?

Who can join Dr Sam's Rewards?

Flawless Rewards

Flawless365 Auto-Replenish FAQs

How can I change my Auto-Replenish Frequency & Shipping Date?

How to skip my next Flawless365 order?

How often should I set my products to Auto-Replenish?

How do I add a product to my Flawless365 Auto-Replenish Subscription?

How to pause or cancel my Flawless365 Auto-Replenishment?

Free Shipping and Auto-Replenish Flawless365

I have an Auto-Replenish set up but cannot log in to my account?

Flawless365: What It Is, and Its Perks

Flawless365 (Auto-Replenish) Subscriptions

How can I best protect my skin in direct sunlight?

Will using Dr Sam's sunscreen decrease my Vitamin D levels?

What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

I need further assistance with sunscreen?

Sun Safety & Sunscreen

Is Dr Sam's cruelty free?

Where can I buy Dr Sam's?

Do Dr Sam's products contain SLS, Parabens and Phthalates?

Are Dr Sam's products suitable for teens?

Are Dr Sam's products safe to use during pregnancy or while breastfeeding?

Are Dr Sam's products suitable for men?

Do Dr Sam's products contain fragrances?

Are Dr Sam's products suitable for acne-prone skin?

Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

How do I know which Dr Sam's products are right for me?

What factor is Dr Sam's SPF?

When is the next product launching?

How do I know when my products expire?

Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

2024 Pricing Updates

I need further assistance with Dr Sam's products

Dr Sam’s Approved Stockist

Our Products

Who is Dr Sam?

Can I book an appointment to see Dr Sam?

How can I keep up to date with Dr Sam?

Careers at Dr Sam's

About Dr Sam

Can I Modify or Cancel My Order After It's Been Placed?

Can I Change the Delivery Address After Placing My Order?

What to do if my order is faulty?

What to do if I received the wrong order?

Terms & Conditions for Free Samples

What forms of payments do you accept?

Applying Discount Codes

Do you offer gift cards, and how can  buy one?

Klarna FAQs

Azelaic Acid 101: How To Use It & What Are The Benefits?

How to Tackle Closed Comedones + Texture - Avoid These Mis

5 Biggest Mistakes When Treating Rosacea

Why I Created Flawless Moisturiser Intense

Which is the right retinoid for me? Retinol, retinaldehyde or HPR?

Retinoids and the Lips

The Best Order to Apply Your Skincare Products for Effective Results

The 10 Best Foods For Glowing, Healthy Skin

Reviewing Viral Barrier Repair Creams - How To Choose The Right One At Any Budget