Can I Modify or Cancel My Order After It's Been Placed?Updated 10 days ago

Can I make changes to items in my order or cancel it after placing it?

Unfortunately, once an order has been placed, we are unable to amend any items within it. Our warehouse operates with quick processing times to ensure your orders are shipped promptly.

Is there a window for canceling orders?

Yes, there is a 10-minute window for cancellation. Simply follow the 'View Order Status' link in your order confirmation email immediately after placing your order. If you see the option to 'Cancel,' you're within the cancellation window. However, if this option doesn't appear, your order has likely entered the processing stage and can no longer be canceled.

What about Subscription (Flawless 365 Auto Replenish) orders?

Because subscription orders undergo automated processing, it's not possible to cancel shipments. If you wish to skip an upcoming order, please ensure to do so at least 48 hours before your next processing due date. Keep an eye on your email for notifications regarding upcoming shipments, including checking your junk/spam folders. Adding our email to your contacts can help ensure you receive these notifications safely.

Can I cancel an order after it has entered the processing stage or has been dispatched?

Unfortunately, once orders enter the processing stage or are dispatched, they cannot be canceled. In such cases, returns would be necessary. We appreciate your understanding in this matter.