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Flawless Rewards

Flawless Rewards FAQs

Our most frequently asked questions, all in one place. How do I earn points?You can earn points for various activities, including:. To see all the ways you can earn points, please visit our Rewards page. For more information on how to complete a refe

What is Dr Sam's Rewards Programme and Who Can Join?

At Dr Sam’s, we appreciate your support. Our Flawless Reward Programme is a way to acknowledge your loyalty. You can earn points through various activities, such as making purchases, leaving reviews, and referring friends. These points can be redeeme

How to Redeem, Use, and View Your Dr Sam's Rewards Points

Redeeming your points is simple and straightforward. Follow the steps below to make the most of your rewards:. 1. Log into your Dr Sam's account here. 2. Add items to your basket and proceed to the Checkout page. 3. Either use the Earning amount to r

Referrals

Our referral programme allows you to earn a £5 voucher for every friend you refer! Follow these easy steps to invite your friends and get rewarded. To get started, log in to your account on our website. If you don’t have an account yet, you can creat

I can't access or view my Rewards in my account

You can find a step-by-step guide, complete with illustrations on how to view and access your Flawless Rewards here. Difficulty accessing Rewards is usually due to browser settings try to place your order with another device or a different browser; o

Is there a limit to the number of points I can earn?

There are no limits on points earnt while spending! Points remain valid for 12 months. Once converted to a reward, this code remains valid for 12 months. Points for writing a product review/leaving a product photo review/writing a company review are

When does my reward code expire?

Your reward code is valid for one year. If you redeem a reward and do not use the code it will stay valid for 12 months and you can use it on a future order for the next year.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase, or your points were not used within the 12 month validity period.

I completed an activity but didn't earn points!

Points are awarded within 14 days of a purchase being made. Points for leaving reviews are also added to your account automatically after 14 days! If you've already left a review within the last 30 days you have reached your quota for this activity a

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Can I use my points during checkout?

Yes, absolutely! Once you've signed into your account you'll see a redeem points slider in the checkout. You'll be able to use this to redeem up to £10 against your order. Please Note:. For further assistance or inquiries regarding redeeming points,

What are Dr Sam's Rewards?

This is our way of showing appreciation for your support of Dr Sam’s. You’ll earn points for activities on our site, like referring a friend, reviews and purchases. You can use these points to earn credits against purchases, gifts, and free shipping,

Who can join Dr Sam's Rewards?

Anyone with an account is automatically enrolled.

Do you offer discounts on first time orders / How to Redeem My Welcome Gift

Sign up to our newsletter for all of Dr Sam's expert advice, tips and videos completely free. Plus, get a free Flawless Cleanser 50ml with your first Dr Sam's order!. When you receive the promotional email, clicking the banner will automatically add

Flawless Rewards FAQs copy

Our most frequently asked questions, all in one place. You can earn points for various activities, including:. - Referring friends. - Making purchases. - Following us on social media. To see all the ways you can earn points, please visit our Rewards