Our most frequently asked questions, all in one place.

Earning Points

How do I earn points?
You can earn points for various activities, including:

• Referring friends
• Making purchases
• Following us on social media

To see all the ways you can earn points, please visit our Rewards page. 

Is there a limit to the number of points I can earn?
There are no limits on points earned while spending; the higher the order value, the more points earned.

Points for the following types of reviews are limited:

• Product reviews
• Product photo reviews
• Company reviews

You can leave as many reviews as you wish, however, points will only be awarded for one review within a 30-day period.

Do my points expire?

• Points remain valid for 12 months from the date they were issued.

When are points awarded for purchases?

• Points are awarded after a purchase is made. They will be added to your account automatically. If you have not received your points, please get in touch with our customer care team and they'll be able to look into this.

Using Rewards

Can I apply more than one reward to an order?

• At the moment, only one reward can be applied per order, with a maximum redemption of £10 per order (100 points = £1). 

Can I apply my reward to a Flawless 365 Subscription?

• With a Flawless 365 subscription, you will automatically receive 20% off any products set up on your subscription, so rewards can only be redeemed with one-time purchases and cannot be applied to subscription orders.

When does my reward code expire?

• Reward codes expire one year from the date they are created. Once converted to a reward, this code remains valid for 12 months, and can be viewed in your Rewards section. For a step-by-step visual guide on how to redeem points that have been converted into a reward, please visit Step 4 in our How to Redeem Your Loyalty Points article.

Points Balance

How can I view my account balance?

• First, log into your account. 
• You can either view your balance in your account by clicking on Rewards, or click on the person icon at the top of the page, and then "Rewards Management to access your rewards.

Why did my account balance go down?

• You, or someone you referred, cancelled or returned a purchase, or your points were not used within the 12-month validity period.

What happens if I, or a friend I refer, cancels or returns their order?

• Your pending points will become cancelled and will be removed from your account. 

Referrals

For more information on how to complete a referral, please visit our Referrals Help Page.

Troubleshooting

I completed an activity but didn't earn points!
Your points will be added to your account automatically. Please check for any possible exclusions listed below:

1. Ensure the activity is eligible for points (check the Rewards tab).
2. Verify that you haven't exceeded any limits (e.g. review limits).
3. Wait for any processing periods to pass.

If you still haven't received your points after checking these items, please contact our customer support team for assistance.

Additional Information

For any other questions about the Flawless Rewards programme, please refer to the Rewards page or contact our customer support team at [email protected] for personalised assistance.