Our Customer Support Team is available Monday to Friday, 9am to 5pm (GMT). We are away for the May Bank Holiday and will reply as soon as possible once we return. We aim to respond within 48 working hours, though delays may occur if your message was sent during the holiday.

Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

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Dr Sam's

To celebrate Dr Sam&apos;s 7th birthday we&#x2019;re offering free Standard Shipping worldwide from Thursday 26th June until Wednesday 2nd July&#xA0;at 11:59PM 2025.<ul data-start="241" data-end="439"><li data-start="241" data-end="301">No code needed &#x2013; it&#x2019;s applied automatically at checkout.</li><li data-start="302" data-end="350">Offer applies to Standard Shipping only.</li><li data-start="302" data-end="350">Express and premium shipping options are excluded.</li><li data-start="302" data-end="350">Subscription orders are included in the promotion.</li><li data-start="302" data-end="350">Usual delivery times apply.</li></ul>

To celebrate Dr Sam's 7th birthday we’re offering free Standard Shipping worldwide from Thursday 26th June until Wednesday 2nd July at 11:59PM 2025. No code needed – it’s applied automatically at checkout. Offer applies to Standard Shipping only. Exp

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Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and Refunds

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