Our Customer Support Team is available Monday to Friday, 9am to 5pm (GMT). We are away for the May Bank Holiday and will reply as soon as possible once we return. We aim to respond within 48 working hours, though delays may occur if your message was sent during the holiday.

Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

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Dr Sam's

We&#x2019;re offering free Standard Shipping worldwide from Wednesday 30th April until Monday 5th May at 11:59PM 2025.<ul data-start="241" data-end="439"><li data-start="241" data-end="301">No code needed &#x2013; it&#x2019;s applied automatically at checkout.</li><li data-start="302" data-end="350">Offer applies to Standard Shipping only.</li><li data-start="351" data-end="409">Express and premium shipping options are excluded.</li><li data-start="410" data-end="439">Usual delivery times apply.</li></ul>

We’re offering free Standard Shipping worldwide from Wednesday 30th April until Monday 5th May at 11:59PM 2025. No code needed – it’s applied automatically at checkout. Offer applies to Standard Shipping only. Express and premium shipping options are

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Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and Refunds

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Flawless365: What It Is, and Its Perks

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2024 Pricing Updates

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Azelaic Acid 101: How To Use It & What Are The Benefits?

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Why I Created Flawless Moisturiser Intense

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Retinoids and the Lips

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