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Dr Sam's

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When is the next product launching?

Our Products

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My Account

What's the Dr Sam's 60 day happiness pledge?

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I need further assistance with returns & refunds

Returns & Refunds

What countries does Dr Sam's ship to?

How much does shipping cost?

How long does UK standard delivery take?

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Will I be liable for duties and taxes when my order arrives?

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I'm having problems with the tracking

I did not receive my order, what can I do?

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Shipping & Delivery

How do I earn points?

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Is there a limit to the number of points I can earn?

Double Flawless Rewards Event T&C's

What are Dr Sam's Rewards?

Who can join Dr Sam's Rewards?

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Can I apply more than one rewards to an order?

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I completed an activity but didn't earn points!

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Flawless Rewards

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Your account overview

How do I add a product to my Flawless365 Auto-Replenish Subscription?

How does the Auto-Replenish payment work?

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I have an Auto-Replenish set up but cannot log in to my account?

Free Shipping and Auto-Replenish

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Flawless365 (Auto-Replenish) Subscriptions

How can I best protect my skin in direct sunlight?

Will using Dr Sam's sunscreen decrease my Vitamin D levels?

What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

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Sun Safety & Sunscreen

Is Dr Sam's cruelty free?

Where can I buy Dr Sam's?

Do Dr Sam's products contain SLS, Parabens and Phthalates?

Are Dr Sam's products suitable for teens?

Are Dr Sam's products safe to use during pregnancy or while breastfeeding?

Are Dr Sam's products suitable for men?

Do Dr Sam's products contain fragrances?

Are Dr Sam's products suitable for acne-prone skin?

Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

How do I know which Dr Sam's products are right for me?

What factor is Dr Sam's SPF?

How do I know when my products expire?

Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

2024 Pricing Updates

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Who is Dr Sam?

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About Dr Sam

Tracking Your Order

Can I Modify or Cancel My Order After It's Been Placed?

Can I Change the Delivery Address After Placing My Order?

Applying Discount Codes

What to do if my order is faulty?

What to do if I received the wrong order?

Do you offer discounts on first time orders?

Do you offer gift cards, and how can  buy one?

What forms of payments do you accept?

Bundle & Save 10%

Get Lippy Campaign - The Eve Appeal

Mothers Day Promotion

Black Friday / Cyber Monday Week Promotions

I need further assistance with orders & payments

Orders, Payments & Promotions

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Retinoids and the Lips

The Best Order to Apply Your Skincare Products for Effective Results

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When is the next product launching?Updated 8 months ago