Our Customer Support Team is available Monday to Friday, 9am to 5pm (GMT). We are away for the May Bank Holiday and will reply as soon as possible once we return. We aim to respond within 48 working hours, though delays may occur if your message was sent during the holiday.

Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

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Dr Sam's

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Sign up to our newsletter for all of Dr Sam's expert advice, tips and videos completely free. Plus, get 10% off your first Dr Sam's order!. You can also follow Dr Sam on Instagram, TikTok, Facebook, and Youtube!

How can I keep up to date with Dr Sam?

About Dr Sam

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Promotions & Offers

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Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and Refunds

Returns & Refunds

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Shipping & Delivery

Flawless Rewards FAQs

What is Dr Sam's Rewards Programme and Who Can Join?

How to Redeem, Use, and View Your Dr Sam's Rewards Points

Referrals

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What are Dr Sam's Rewards?

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Do you offer discounts on first time orders / How to Redeem My Welcome Gift

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Flawless Rewards

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Free Shipping and Auto-Replenish Flawless365

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Flawless365: What It Is, and Its Perks

Flawless365 (Auto-Replenish) Subscriptions

How can I best protect my skin in direct sunlight?

Will using Dr Sam's sunscreen decrease my Vitamin D levels?

What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

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Sun Safety & Sunscreen

Is Dr Sam's cruelty free?

Where can I buy Dr Sam's?

Do Dr Sam's products contain SLS, Parabens and Phthalates?

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Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

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What factor is Dr Sam's SPF?

When is the next product launching?

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Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

2024 Pricing Updates

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Dr Sam’s Approved Stockist

Our Products

Who is Dr Sam?

Can I book an appointment to see Dr Sam?

Careers at Dr Sam's

Can I Modify or Cancel My Order After It's Been Placed?

Can I Change the Delivery Address After Placing My Order?

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Terms & Conditions for Free Samples

Order Issues

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Applying Discount Codes

Do you offer gift cards, and how can  buy one?

Klarna FAQs

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Orders & Payment

Azelaic Acid 101: How To Use It & What Are The Benefits?

How to Tackle Closed Comedones + Texture - Avoid These Mis

5 Biggest Mistakes When Treating Rosacea

Why I Created Flawless Moisturiser Intense

Which is the right retinoid for me? Retinol, retinaldehyde or HPR?

Retinoids and the Lips

The Best Order to Apply Your Skincare Products for Effective Results

The 10 Best Foods For Glowing, Healthy Skin

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